FAQ

Do you offer a refund policy?
BioFormula Select does not accept or process returns or exchanges.

What is your policy on animal testing?
BioFormula Select does not test on animals and do not ask others to do so.

Who formulates your products?
All of our products are made by a team of formulators based in San Francisco Bay Area. Our formulators have a comprehensive GMP-compliant factory manufacturing facility and partnerships with worldwide suppliers

How do I seek further help or offer feedback?
Please visit the contact page to find a convenient way to reach BioFormula Select.

Do you avoid controversial or harmful ingredients in your formulations?
All BioFormula Select products are free of parabens, sulphates, methylchloroisothiazolinone, methylisothiazolinone, animal oils, coal tar dyes, formaldehyde, mercury, oxybenzone. You can find the list of ingredients a product uses in the "Ingredients" section of its page.

Can you tell me what products are suitable for pregnant or breastfeeding women? 
While each ingredient has been tested and is considered safe for topical application, BioFormula Select products have not been tested on pregnant or breastfeeding women. When pregnant or breastfeeding, it is recommended to avoid any skincare products containing retinoids.

What is the expiry date of your products? 
Once opened, use within 9 -12 months.

What's my order status?
You will receive a confirmation email to track your package. You can check the status of your order at any time on your account page.

What if I need to cancel my subscription?
To manage your subscription, log in, go to My AccountMy Subscription, where you can view your subscription details and cancel or renew at any time.

My package says it was delivered but I dont have the package. What should I do?
Please contact your local carrier. In certain cases, packages will be left with a local carrier’s office if the recipient is not available for delivery. In some cases, your package may have been delivered to the wrong address and may need a little extra time to find its way into the right hands. If you have not been able to locate the parcel, please contact us.

How long will it take for my order to arrive?
US orders are shipped via USPS and are estimated to arrive within 2-7 business days.

When am I charged for my membership?
Your recurring billing date is determined by your original sign up date.

Can I skip a delivery?
No. You will receive one facial for each time interval of your subscription.

What if I’m having an emergency?
If you’re experiencing a medical emergency, see your medical provider or go to a hospital for urgent care. It’s very important that you be seen promptly if you have any concerns.

BioFormula Select recommends that you contact your primary care provider and/or go to your nearest urgent care center or emergency room.

I forgot my password, what do I do?
You can reset your password by clicking the "Forgot your password?" link above the password entry form on the sign-in page. Check the email associated with your account for the password reset link and follow those instructions.

Don't remember the email associated with your account?
If you forget the email address associated with your account, contact us and share your full name and shipping address.

What are your rules regarding my privacy?
We take your privacy and security very seriously. Here is our privacy policy.

How do I access my account?
Click here to go to your account and sign in or register if you don't have one yet. If you are unsure what the correct email address may be, please contact us.

Are face masks a permanent cure for acne/wrinkles?
There is no treatment that can permanently “cure” acne or wrinkles. We hope to help you discover a facial that improves your skin.

Need to update your payment information for subscription?
In your Account, go to My Subscription and select “Billing Information” to update your payment method. NOTE: A card must be updated a minimum of 1-2 full business days before your next scheduled shipment to apply to that invoice.

Do you store my credit card information?
No. BioFormula Select does not collect or store any credit card information. The subscriptions are handled via ReCharge secure payments, here’s their privacy policy.

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